I received a Mastercard debit card from after participating in a focus group, and I created an account; however, there is no place to update my billing address. I've tried to use this debit card online at and to buy a gift card for the exact amount of the prepaid card and keep getting declined. customer service tried for me over the phone and said there is an issue and I can't use that card. I am very frustrated as I've tried calling the Mastercard phone # and I cannot get through to a person. The menu is not helpful.

Has anyone had luck using the Mastercard debit card when there is apparently no where to update your billing address? Or, do you know how I can reach Customer Service to reach a person?


submitted by /u/fithiker10
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